🔒 Privacy Policy
Last Updated: September 26, 2026
At Reliable Courier, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our courier services.
✅ Your Privacy Matters: We never sell your personal data to third parties. Your information is used solely to provide you with the best courier service experience.
1. Information We Collect
1.1 Personal Information
When you use our services, we may collect the following personal information:
- Contact Information: Name, phone number, email address
- Address Information: Pickup and delivery addresses
- Identity Proof: Government-issued ID for verification (as required)
- Payment Information: Credit/debit card details, UPI ID, bank account information
- Business Information: Company name, GST number (for business accounts)
1.2 Shipment Information
- Package details (weight, dimensions, contents)
- Tracking and delivery status
- Proof of delivery (signature, photo)
- Delivery preferences and special instructions
1.3 Technical Information
- IP address and device information
- Browser type and version
- Location data (with your permission)
- Cookies and tracking technologies
- Usage data and analytics
2. How We Use Your Information
We use the collected information for the following purposes:
2.1 Service Delivery
- Processing and fulfilling your shipment orders
- Pickup and delivery coordination
- Real-time tracking and status updates
- Route optimization for faster delivery
- Handling returns and exchanges
2.2 Communication
- Sending booking confirmations and receipts
- Delivery notifications via SMS, email, or push notifications
- Customer support and query resolution
- Service updates and important announcements
2.3 Payment Processing
- Processing payments securely
- Handling refunds and billing inquiries
- Preventing fraud and unauthorized transactions
- Maintaining financial records for legal compliance
2.4 Service Improvement
- Analyzing usage patterns to improve our services
- Personalizing your experience
- Conducting customer satisfaction surveys
- Developing new features and services
3. Information Sharing and Disclosure
🔐 Important: We do NOT sell, trade, or rent your personal information to third parties for marketing purposes.
We may share your information only in the following circumstances:
3.1 Service Providers
- Delivery Partners: Limited information shared for delivery purposes
- Payment Processors: Secure payment gateway providers
- Technology Providers: Cloud hosting and IT infrastructure
- Analytics Services: For service improvement and optimization
3.2 Legal Requirements
We may disclose your information if required by law or in response to:
- Court orders or legal processes
- Government or regulatory authorities
- Law enforcement agencies
- Protection of our rights and property
- Investigation of fraud or security issues
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, with prior notice to you.
4. Data Security
🛡️ Your Data is Safe: We implement industry-standard security measures to protect your personal information.
4.1 Security Measures
- Encryption: SSL/TLS encryption for data transmission
- Secure Storage: Encrypted databases with access controls
- Authentication: Multi-factor authentication for accounts
- Regular Audits: Security assessments and vulnerability testing
- Employee Training: Data protection and privacy awareness
4.2 Payment Security
- PCI-DSS compliant payment processing
- Tokenization of card information
- No storage of complete card details on our servers
- Secure payment gateways
5. Your Rights and Choices
You have the following rights regarding your personal information:
5.1 Access and Update
- View your personal information at any time
- Update or correct inaccurate information
- Request a copy of your data
5.2 Deletion
- Request deletion of your account and personal data
- Note: Some information may be retained for legal compliance
5.3 Marketing Communications
- Opt-out of promotional emails and SMS
- Unsubscribe link in all marketing communications
- Note: You'll still receive transactional messages
5.4 Location Data
- Control location sharing through device settings
- Disable GPS tracking when not needed
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
6.1 Types of Cookies
- Essential Cookies: Required for website functionality
- Performance Cookies: Analyze how you use our website
- Functional Cookies: Remember your preferences
- Marketing Cookies: Track advertising effectiveness
6.2 Managing Cookies
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
7. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records
📅 Retention Period:
- Active accounts: Data retained while account is active
- Inactive accounts: Data deleted after 3 years of inactivity
- Transaction records: Retained for 7 years (legal requirement)
- Deleted accounts: Personal data removed within 30 days
8. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.
10. International Data Transfers
Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
11. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through:
- Email notification to registered users
- Prominent notice on our website
- Updated "Last Updated" date at the top
Continued use of our services after changes indicates your acceptance of the updated policy.
12. Your Consent
By using our courier services, you consent to:
- Collection of your personal information as described
- Use of your information for the purposes stated
- Sharing of information with service providers
- Use of cookies and tracking technologies
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
⚠️ Important Notice: If you do not agree with this Privacy Policy, please do not use our services. Your continued use constitutes acceptance of these terms.